Information concerning the RIKEN GENESIS Online store provided under Japan's Act on Specified Commercial Transactions
1. Name of Vendor
RIKEN GENESIS Co., Ltd.
2. Person in Charge
Mikio Kawahara, COO of RIKEN GENESIS Co., Ltd.
Riken Yokohama Institute, East Research Building 3F
1-7-22 Suehiro-cho, Tsurumi-ku, Yokohama-shi, Kanagawa,
Products are sold at the prices displayed on the “Verify your order” screen displayed during the ordering process.
Unless separately indicated, the prices displayed include consumption tax.
5. Shipping Fees and Incidental Costs
Shipping fees are those displayed separately on the “Verify your order” screen described above.
Bank transaction charges are to be paid by the customer.
6. Timing and Methods of Payment
Products may be paid for by either credit card or bank transfer. Credit card payments are made when an order is submitted. Bank transfers must be made within 7 days of order submission. Customers will be informed of the account details for the transfer after their order has been confirmed.
7. Product Delivery Period
If a product is in stock, it will be shipped within approximately 8 business days from the date on which the transaction is approved by the credit card company in the case of payment by credit card, or from the date on which payment is received into the RIKEN GENESIS bank account in the case of payment by bank transfer ("business days" refers to days other than Saturdays, Sundays, national holidays, year-end and New Year's holidays, summer holidays, and other days on which RIKEN GENESIS is closed). If a product is not in stock, it may take between 2 weeks and 2 months from the establishment of the sales contract until it is shipped.
8. Defects, breakages, and returns
In the event that a product is broken or contaminated, please contact RIKEN GENESIS within 8 days of delivery to exchange it for an undamaged product. Please note, however, that products that have been damaged or contaminated for reasons that are not attributable to RIKEN GENESIS may not be exchanged. Furthermore, because the products handled by RIKEN GENESIS are heat-sensitive reagents, we are unable to accept customer requests for returns or cancellations after products have been shipped.